Frequently Asked Questions

If you are unable to see the answer you are looking for please do e-mail us on or phone +44 (0) 1428 751549

Elena Margall, Spanish Student, 27th July 2013 Elena Margall, Spanish Student

How do I apply for one of your courses?

Follow this link to our enrolment form

How long can I stay?

Thirteen nights is the minimum and we suggest thirteen or twenty nights. However, a twenty-seven-night stay is possible. Dates chosen obviously need to be within the period of our published start and finishing course dates as shown on our Price List

Student Group

Are EJO courses multi-national?

Yes. Although we cannot guarantee multi-nationality, we welcome students from all over the world

Do you limit the number of students from any one country?

Yes, we do

I’m a beginner. Can I join your course?

We recommend at least a very basic knowledge of English. Our courses are described in our Price List as catering from elementary level to advanced

My teacher says my English level is advanced. Do you have a class for me?

Yes, we provide courses for many advanced level students

Will I be met at the airport and checked into my flight at the end of the course?

Yes, we are pleased to do this. Unfortunately, there is an additional charge which you will find on our Transfer Price List. If you are travelling by air, we meet you when you arrive in the arrival lounge and take to your course centre. When you leave, we help you to check in and accompany you to the point at which you go through passport control. We are very experienced in the airline regulations and procedures for looking after unaccompanied minors

I am travelling as an unaccompanied minor. What is the procedure?

Please let us know when you book if you are travelling with your airline as an unaccompanied minor. We will give you in advance the name of our representative who will meet you at the airport. You will need to give this information to your airline. We have to make a charge for this service to cover administrative costs. Please look at our Transfer Price List

If you are travelling as an unaccompanied minor, your parents will need to let us have a letter well in advance which gives us permission to collect you from the airport. The letter we use at EJO can be downloaded here

Student Group 2Will I have opportunities for speaking English all day long?

Yes, you will. If you are on a homestay course, you will talk with your teachers and your friends from different countries during activities and on excursions days, and to your hosts after you arrive home. If you are on a residential course, you will have the opportunity of talking with our friendly members of staff and your friends all the time

I want to stay in a residential centre. Do boys and girls sleep in separate accommodation?

Yes they always do.

I want to live in a home. What can I expect and do you have any rules or information I can read?

Living with hosts is the best way to improve your English - read more about a homestay

When will I get details about my homestay?

We normally don't release the addresses more than a week or so prior to arrival. The reason for this is simply that we are still taking bookings right up until the start of the course. Until we have all the flight details, allergies, dietary requirements and genders of all the students, it is almost impossible to complete the placements and if we do send out the address, there is always a possibility that we might have to make a change before you come. We understand that this is frustrating for our clients and students but it is a bit like trying to complete a very large human jigsaw and until we have all the pieces, we can't finish the puzzle. We ask for your patience and assure you that you will have the information in good time.

I have specific dietary and/or medical requirements. What should I do?

We can respond very successfully to most requirements but it’s important that that you tell us about any dietary requirements and medical conditions before you book.

Can my parents contact me during the course by telephone and email?

Yes, they can contact you by phone and sometimes by e-mail as well. You’ll probably have your mobile with you and you’ll be able to use it during the course (except in lessons!)

I am interested in arts, crafts, music and drama? Do you offer these activities

Yes, we do

Is there a wide variety of sports on offer?

Yes, there is.

How many excursions will I have?

You will have three full-day excursions on a two-week (thirteen night) course, five on a three-week (twenty night) course and seven on a four-week (twenty-seven night) course. There is always a full-day excursion to London which includes an attraction such as a guided tour, the London Eye or a river cruise. Excursions are usually on a Wednesday and Saturday (except departure Saturday)

Who will wash my clothes?

You hostess will do reasonable amounts of washing for you. If you are on a residential course, there are washing and drying machines for which there may be a small charge. Members of our staff will be happy to help you with your washing as necessary

Are EJO members of staff available twenty-four hours a day?

Yes, they are and we will give you an emergency number on which you can contact a member of our team twenty-four hours a day, seven days a week

What would happen if I were to be unwell?

If you were unwell, we would arrange for you to see a doctor or, if necessary, take you to a local hospital

Can I attend religious services?

Yes, you can. We will help you to find the service you would like to attend

Are there any hidden extra costs?

No there aren’t. All costs are on our price list and our Transfer Price List

How much pocket money should I bring?

Everything on our programme is included in the course price. However, you will also want some extra money for such items as shopping for yourself and presents to take home. The amount will vary from student to student but we would suggest £50 per week as reasonable.

If you are on a homestay programme, you should, in addition to the above, allow £15 - £20 per week for daily transport tickets to and from the teaching centre. Our local organiser will help you with buying passes or season tickets. The exception is Amesbury School where there is daily minibus transport for which a charge is made (Price List).

Can you look after my passport and money for me?

Yes, sometimes we can but we cannot always look after all your valuable possessions for you. You should keep valuable items such as mobile phones, cameras, ipods, computer games, jewellery, money and keys locked in your case and only take them out when you are using them

Tug Of WarI need a visa. Can you help me?

Yes we can. We are accredited by Accreditation UK, which is recognised by the UK Border Agency as a requirement for insitutions wishing to enrol students on child visitor and student visitor visas. If you need a visa to come to the UK, we can provide a letter supporting your application. In order to do this we will need your passport number and it is very important that you give us your name exactly how it is written in your passport. There is no charge for this but there is a charge of £57.50 to deliver the original letter to you by courier. It is also very important that we have your postal address, an email address and a mobile telephone number on which the courier can contact you in case there is any problem with the delivery.

When and how should I pay?

When you book, we will send you an invoice which will give you our bank details and information about when payment is due

Can I extend my stay if I want to?

Yes. Please let us know as soon as you can so that we can make sure that there is a place available for you

Will my teacher be able to speak my language?

Possibly, but we use English all the time on our courses as this is the best way for you learn and to make progress

Will my teacher be qualified?

Yes, all our teachers are all appropriately qualified according to British Council guidelines. We choose them very carefully for their qualifications, experience, professionalism, friendliness and enthusiasm

Will I receive a certificate?

Yes, you will receive a certificate of attendance and a course progress report at the end of your course

I would like to have one to one (individual) tuition. Do you offer this?

Yes, we do. Please look at our Year Round English Home Lesson Programmes

I would like to arrange a stay for a group of students. What should I do?

We are very experienced in arranging stays for groups. Please e-mail us at or phone +44 (0) 1428 751549 so that we can talk about your requirements

Are there any times when students are unsupervised?

Students in homestay centres (except Amesbury) will travel to and from the course centre each day after their first course day unsupervised. They may also be permitted to sign out and then back in again at break time and lunchtime. At these times they must follow EJO safety guidelines. Students in residential centres are not allowed to leave the campus without adult supervision.