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Booking an EJO course indicates the participant’s acceptance of these terms and conditions. By enrolling students on a course, parents/guardians are accepting these conditions and are giving permission for their children to take part in all programmed events, including activities and excursions, arranged by EJO. We assume that students have parents‘ permission to play games and to swim, unless we are informed otherwise.


EJO arranges accommodation in homes or residences as an intermediary and acts solely as paying agent to the hosts or residences on behalf of the participants. All arrangements for accommodation and transport are made by EJO as an agent on the express condition that EJO will not be liable for death, injury, damage, loss, accident, delay or irregularity which may be caused either as a result of any defect in any vehicle or through acts of default of any company or individual engaged in transporting the passenger, or in carrying out the arrangements of the programmes, or otherwise in connection therewith or of any third party.

No responsibility is accepted for losses or additional expenses incurred by EJO as a result of delays or changes in air, rail, sea or other services, sickness, weather, war, acts of terrorism, quarantine, strikes or other factors. Such expenses will be charged to the client and must be paid in full. EJO dos not accept any responsibility for the loss of money or personal belongings.

EJO reserves the right to alter any programme or premies in any way that it may believe to be necessary or desirable, and to decline to accept any person as a member of any programme at any time without liability to the client or to any other person.


EJO may take photographs of participants and use feedback on courses from participants for promotional and publicity purposes. It is assumed that students and their families give their consent for this unless particular objections are made in writing to EJO.


Damage, accidental or otherwise, caused by a participant will be the responsibility of the participant. EJO will expect participants to meet the cost of such damage.


EJO does not insure students against illness, accident, theft, damage or loss of personal belongings and accepts no responsibility in the event of any such occurrences. It is essential for participants and their families to make sure that participants have adequate insurance for their visit to the UK.

Meeting at point of arrival

Our representatives can, upon request and at extra charge, meet groups or individual students at London Heathrow, Gatwick, Stansted, Luton and Bristol Airports, at London main line stations, and at a port of arrival.

Behaviour of participants

We expect all participants to follow our guidelines for acceptable behaviour on our courses. We will arrange for the return home at the earliest possible moment of any participant found to be stealing, taking non-medicinal drugs, breaking British law in any other way, or behaving in a manner seriously disruptive to the smooth running of the course. The cost of this early return will be charged to the participant or the participant’s parents or guardian and there will be no refund of any course fees.

Students under 18 years of age may cycle only if we have their parents’ or guardians’ written permission.

Hitch-hiking, skate-boarding and riding mopeds are strictly forbidden.

Visa support letters

EJO will provide the documentation necessary for participants to obtain their visas. Participants or parents or guardians should check with their local British Embassy or Consulate as to how long the visa application procedure is likely to take. They will need to make the applications well in advance of the intended date of travel to allow sufficient time for original visa support letters and other evidence to arrive by post or courier.

After receiving a confirmed booking, EJO will issue a letter confirming acceptance of the student, the location of the course with start and finish dates, and what is included in the course price. If it is necessary for us to confirm that we have received payment, we must receive at least the £100 deposit before we can issue the letter.

Applicants will usually require original copies of visa letters. We will send these by courier when asked to do so and when the participant or the participant’s parent or guardian has agreed in writing to accept the courier charge (currently £50). This amount will be included in the invoice.

In instances where an original document is not required, we will fax or email the letter. EJO does not accept responsibility for delays in delivery as a result of circumstances beyond its control, and courier fees cannot be refunded either in the event of a cancellation or in the event of a student being refused a visa.


Our prices are based on costs at the time at which they are issued. In the event of any substantial alteration to these costs or to the VAT rate enforced by the British government, EJO reserves the right in its sole and absolute discretion to alter programme prices accordingly.

Booking procedure

Students may be enrolled using our online enrolment form, on the client’s own enrolment form or on an e-mailed list.

It is essential that we receive information in advance about any psychological or physical disabilities, medical conditions, allergies or special dietary requirements. We have a Medical Questionnaire and Consent Formwhich should be used for this purpose. We reserve the right to decline to accept a booking for medical reasons or to repatriate any student at the participant’s or parents’ or guardian’s expense, if a student arrives with a condition about which we have not been previously informed, and which we have not confirmed that we accept.

For homestay programmes, we will normally require at least four full weeks between receiving of the participant’s details and confirming the details of the English host.

Payment procedure

A deposit of £100 must accompany the booking for each participant. We will reserve a place and send an invoice for the full cost of the course. The booking is not guaranteed until we receive the balance of the invoice amount as soon as possible after the invoice has been received and, at latest, a full 28 days before the arrival of the participant.

All late bookings must be paid for in full immediately and always before the start of the course.

Methods of payment

The following methods of payment are accepted:

  • By bank transfer (or telex transfer in the case of late booking) toElizabeth Johnson Organisation LLP
  • Bank sort code: 20-90-56 Account Number: 83835561International Swiftcode: BARCGB22 209056 83835561IBAN: GB83 BARC 2090 5683 835561.Address: Barclays Commercial Bank, PO Box 673, Town GateHouse, Church Street East, WOKING Surrey GU21 6AE ENGLAND. All bank charges must be paid by the sender.
  • By cheque drawn on a UK bank. Cheques drawn on a foreign(non-U.K.) account in pounds sterling are not accepted
  • By credit card. EJO accepts payment online by Visa or Mastercard.

Cancellations and non-arrival

If a booking is cancelled more than 28 days before the date of arrival, the full deposit will be retained and any further payments that have been made will be returned.For any booking cancelled within 28 days before the arrival date, or for non-arrivals, a cancellation charge equivalent to 100% of the course fee will be made. Refunds for students who do not complete their course, for whatever reason, will be at the discretion of EJO.